Frequently Asked Questions

| More What payment forms do you accept? We accept Visa, Mastercard, Discover and PayPal. What shipping companies do you use? We use UPS as our primary shipping service. See our shipping information here. How late can I order for next day deliveries? Orders received by 5 p.m. (central time), Monday through Friday for in stock items will be shipped the next business day. UPS does not pick up or deliver on Saturday (some exceptions) or Sunday. What is your store's contact information? To order by phone, you can call us toll free at 800-35-WOLFE (800-359-6533). All other inquires, please call 785-235-1386. What is your store's contact hours? Our web department is available 8 a.m. to 5:30 p.m. Monday through Friday. You can order by phone 8 a.m. to 5:30 p.m. Monday through Saturday and we are open late on Thursday till 8 p.m. (all times are central). Can I visit your store's location? Our store is located at 635 S. Kansas Ave. in Topeka Kansas and everyone is welcome. How long have you been in business? We have been in business for over 85 years. Our web site has been operational for over 10 years. Read about our store history. What is your stores sales tax policy? Since we have only one store and it is in Kansas, we are required only to collect taxes for orders placed or shipped in Kansas. The sales tax rate for Kansas residents is 7.95% Are items insured in transit? Yes. All items are insured when shipped. Is your web order form secure? Yes. Our shopping cart service uses Secure Socket Layer encryption to protect vital customer information. What do you do with my contact information / e-mail? Customer information is used only by our store for occasional mailing. We never sell or rent our customer list. For more information, please see our Privacy Statement. What is your return or exchange policy? New products in like new condition with all packaging, instruction books and blank warranty forms can be returned for purchase price (less $8 or actual billed shipping) within 10 days. New defective products can be returned for exchange within 10 days. Used products may be returned for refund or exchange within 10 days. Photofinishing may be returned for rework or credit within 10 days. Call 785-235-1386 for Return Authorization. Please include a copy of your original invoice, an explanation of the defect or reason for return. Let us know if you wish a replacement or a refund. Click for more info. Do you accept orders by fax or mail? Yes. You can use our online ordering service and when you check out you have the option to order online, by fax or by mail. Do you accept and fulfill international orders? No. At this time, we only accept and ship orders in the United States.